Alice North Free Spanking Stories

Terms of Service

TERMS OF USE FOR ALL USERS

BY USING OUR WEBSITE YOU AGREE TO THESE TERMS – PLEASE READ THEM CAREFULLY

  1. Introduction: These Terms of Use for all Users govern your use of Alice North and your agreement with us.

  2. Interpretation: In the Terms of Service:

    1. we refer to our website as "Alice North", including when accessed via the URL alicenorth.com;
    2. references to "we", "our", "us" are references to Alice North;
    3. "Content" means any material uploaded to Alice North by us, including any photos, videos, audio (for example music and other sounds), livestream material, data, text, (such as stories), metadata, images, interactive features, emojis, GIFs, memes, and any other material whatsoever;
    4. "Reader" means a User who is able to view the Content;
    5. "Reader Payment" means any and all payments made by a Reader to us;
    6. "Subscription" means a Reader's subscription to our Service (whether paid or unpaid, and whether for one year or a lesser period);
    7. "Terms of Service" (also called "your agreement with us") means the legally binding agreement between you and us which consists of: (i) these Terms of Use for all Users, (ii) Terms of Use for Readers, (iii) Privacy Policy, (iv) Acceptable Use Policy, (v) Complaints Policy,
    8. "United Kingdom" means the United Kingdom of Great Britain and Northern Ireland; and
    9. "User" means any user of Alice North (also referred to as "you" or "your").

  3. Who we are and how to contact us: To contact us with any questions about Alice North, please email our support team at  .

  4. How we may change the Terms of Service: We may change any part of the Terms of Service without telling you beforehand in the following circumstances:

    1. to reflect changes in laws and regulatory requirements which apply to Alice North and the services, features and programs of Alice North where such changes require Alice North to change its terms and conditions in a manner which does not allow us to give reasonable notice to you; and
    2. to address an unforeseen and imminent danger related to defending Alice North or Readers from fraud, malware, spam, data breaches or other cybersecurity risks.

    We may also make other changes to any part of the Terms of Service, and we will give you reasonable notice of such changes by email or through Alice North, and you may contact us to end your agreement with us before the changes take effect. Once any updated Terms of Service are in effect, you will be bound by them if you continue to use Alice North.

  5. We may make changes to or suspend or withdraw Alice North: We may update and change Alice North from time to time for any reason, including to reflect changes to our services, Users' needs and our business practices or to improve performance, enhance functionality or address security issues. We will try to give you reasonable notice of any major changes. We do not guarantee that Alice North, or any Content on it, will always be available or accessible without interruption. We may suspend or withdraw or restrict the availability of all or any part of Alice North for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal if it affects you.

  6. Registering with Alice North: To use Alice North, beyond reading a limited number of stories, you must register and create a User account on Alice North. You must provide a valid email address. To register as a User:

    1. you must be at least 18 years old, and you will be required to confirm this;
    2. if the laws of the country or State/province where you live provide that you can only be legally bound by a contract with us at an age which is higher than 18 years old, then you must be old enough to be legally bound by a contract with us under the laws of the country or State/province where you live; and
    3. you must be permitted by the laws of the country or State/province where you are located to join Alice North and to view any Content available on it and to use any functionality provided by it.
    4. you must protect access to your email account.
    5. you must provide such other information or verification records as we require.

    If you do not meet the above requirements, you must not access or use Alice North.

  7. Your commitments to us: When you register with and use Alice North, you make the following commitments to us:

    1. If you previously had an account with Alice North, you confirm that your old account was not terminated or suspended by us because you violated any of our terms or policies.
    2. You will make sure that all information which you submit to us is truthful, accurate and complete.
    3. You will update promptly any of your information you have submitted to us as and when it changes.
    4. You consent to receiving communications from us electronically, including by emails and messages posted to your Alice North account, and to the processing of your personal data as more fully detailed in our Privacy Policy.
    5. You will keep your account/login details confidential and secure, including your user details and any other piece of information that forms part of our security procedures, and you will not disclose these. You will contact   promptly if you believe someone has used or is using your account without your permission or if your account has been subject to any other breach of security. You also agree to ensure that you sign out of your account at the end of each session, and to be particularly careful when accessing your account from a public or shared computer so that others are not able to access, view or record your personal information.
    6. You are responsible for all activity on your account even if, contrary to the Terms of Service, someone else uses your account.
    7. You will comply in full with these Terms of Use for all Users, our Acceptable Use Policy and all other parts of the Terms of Service which apply to your use of Alice North.

  8. Rights we have, including to suspend or terminate your account:

    1. We can but we are not obligated to moderate or review your use to verify compliance with the Terms of Service (including, in particular, our Acceptable Use Policy) and/or any applicable law.
    2. It is our policy to suspend access when we become aware your use may not comply with the Terms of Service (including, in particular, our Acceptable Use Policy) and/or any applicable law whilst we investigate the suspected non-compliance or unlawfulness of such use. If we suspend your access, you may request a review of our decision to suspend access by contacting us at  . Following our investigation of the suspected non-compliance or unlawfulness, we may take any action we consider appropriate, including to reinstate access or to permanently remove or disable your access without needing to obtain any consent from you and without giving you prior notice. You agree that you will at your own cost promptly provide to us all reasonable assistance (including by providing us with copies of any information which we request) in our investigation. We will not be responsible for any loss suffered by you arising from the suspension of access or any other steps which we take in good faith to investigate any suspected non-compliance or unlawfulness of your use under this section.
    3. If we suspend access to your account, we will notify you via email, but we are not obligated to give you prior notice of such removal or suspension.

    4. We reserve the right in our sole discretion to terminate your agreement with us and your access to Alice North for any reason by giving you 30 days’ notice by email or electronic message to your Alice North account. We can also suspend access to your User account or terminate your agreement with us and your access to Alice North immediately and without prior notice:

      • if we think that you have or may have seriously or repeatedly breached any part of the Terms of Service (including in particular our Acceptable Use Policy), or if you attempt or threaten to breach any part of the Terms of Service in a way which has or could have serious consequences for us or another User; or
      • if you take any action that in our opinion has caused or is reasonably likely to cause us to suffer a loss or that otherwise harms the reputation of Alice North.

      If we suspend access to your User account or terminate your agreement with us and your access to Alice North we will let you know. During any period when access to your User account is suspended, any payments due will remain liable.

    5. We can investigate any suspected or alleged misuse, abuse, or unlawful use of Alice North and cooperate with law enforcement agencies in such investigation.
    6. We can disclose any information or records in our possession or control about your use of Alice North to law enforcement agencies in connection with any law enforcement investigation of any suspected or alleged illegal activity, to protect our rights or legal interests, or in response to legal process.
    7. We can change the third-party payment providers used to process payments on Alice North and if we do so, we will notify you and store applicable details on your Alice North account.
    8. All rights in and to Alice Nortn and its entire contents, features, databases, source code and functionality, are owned by us and/or our licensors. Such material is protected by copyright, and may be protected by trademark, trade secret, and other intellectual property laws.
    9. We are the sole and exclusive owners of any and all anonymised data relating to your use of Alice North and such anonymised data can be used by us for any purpose, including for commercial, development and research purposes.

  9. What we are not responsible for: We will use reasonable care and skill in providing Alice North to you, but there are certain things which we are not responsible for, as follows:

    1. Views expressed on Alice North are for entertainment and do not necessarily represent our views.
    2. We do not grant you any rights in relation to Content, save the right to experience it for personal entertainment.
    3. While we may, from time to time and in our sole discretion, offer certain geofencing or geolocation technology on Alice North, you understand and agree that we do not guarantee the accuracy or effectiveness of such technology, and you will have no claim against us arising from your reliance upon any geofencing or geolocation technology on Alice North.
    4. We are under no obligation to review or moderate Content that is stored or transmitted via Alice North, or to monitor Content, or to detect breaches of the Terms of Service (including the Acceptable Use Policy).
    5. You agree that you have no obligation to follow any suggestions, comments, reviews, or instructions received, infered, or implied from Content on Alice North and that if you choose to do so, you do so entirely at your own risk.
    6. The materials which we make accessible on Alice North for Users are for general information only. We make no promises or guarantees about the accuracy or otherwise of such materials, or that Users will achieve any particular result or outcome from using such materials.
    7. We do not promise that Alice North is compatible with all devices and operating systems. You are responsible for configuring your information technology, device, and computer programs to access Alice North. You should use your own virus protection software.
    8. We are not responsible for the availability of the internet, or any errors in your connections, device or other equipment, or software that may occur in relation to your use of Alice North.
    9. While we try to make sure that Alice North is secure and free from bugs and viruses, we cannot promise that it will be.
    10. We are not responsible for any lost, stolen, or compromised User accounts, email accounts, or any resulting unauthorized activities or resulting unauthorized payments of funds.

  10. Linking to and from Alice North:

    1. Links to Alice North:

      • You may link to any page on Alice North, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
      • You must comply with our Terms of Service and the terms of service of any other website where you place a link to or otherwise promote Alice North. You must not impersonate Alice North or give the impression that your link is being promoted by us if this is not the case.
    2. Links from Alice North: If Alice North contains links to other sites and resources provided by third parties, these links are provided for your convenience only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to Alice North, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

  11. How do I delete my account? If you want to delete your Alice North account then you may do so in the 'My Membership' section of your Alice North account.

    1. The deletion of your account will take place within a reasonable time following your request.
    2. Once your account has been deleted you won't be charged any further amounts or have access to your former Alice North account.

  12. Who is responsible for any loss or damage suffered by you?

    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes (i) liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and (ii) fraud or fraudulent misrepresentation.

    2. You agree that:

      • We and our subsidiary companies, employees, owners, representatives, and agents:

        • will not be liable to you for any loss of profit, loss of business or revenue, business interruption, loss of business opportunity, or loss of anticipated savings suffered by you arising from or in connection with your use of Alice North.
        • if you reside in the United States of America, our total liability to you for claims arising out of or related to your agreement with us shall be limited to USD 250 per claim.
        • won't be liable to you for any disclosure of your identity, or any disclosure or publication of your personal information by third parties without your consent (also known as "doxing");
        • won't be liable to you for any failure or delay by us in complying with any part of the Terms of Service arising from events outside our reasonable control. If there is any failure or delay by us in complying with any part of the Terms of Service arising from an event outside our reasonable control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

      • Our total liability to you for any and all claims arising out of or related to your agreement with us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to 100% of the total fees paid by you to us in connection with your use of Alice North, except as otherwise stated in this agreement.

  13. General: You agree that:

    1. If any aspect of your agreement with us is unenforceable, the rest will remain in effect.
    2. If we fail to enforce any aspect of your agreement with us, it will not be a waiver;
    3. We reserve all rights not expressly granted to you.
    4. No implied licenses or other rights are granted to you in relation to any part of Alice North, save as expressly set out in the Terms of Service.
    5. Your agreement with us does not give rights to any third parties, except that the exclusions and limitations of liability in section 12 (Who is responsible for any loss or damage suffered by you?) and the terms in section 14 ( Terms relating to disputes) may be enforced by our subsidiary companies, employees, owners, representatives and agents.
    6. You cannot transfer your rights or obligations under your agreement with us without our prior written consent.
    7. Our rights and obligations under your agreement with us can be assigned or transferred by us to others. For example, this could occur if our ownership changes (as in a merger, acquisition, or sale of assets) or by law. In addition, we may choose to delegate the performance of any of our obligations under your agreement with us to any third party, but we will remain responsible to you for the performance of such obligations.
    8. The Terms of Service form the entire agreement between us and you regarding your access to and use of Alice North, and supersede any and all prior oral or written understandings or agreements between us and you.

  14. Terms relating to disputes – the law which applies to your agreement with us and where disputes and claims concerning your use of Alice North (including those arising from or relating to your agreement with us) can be brought:

    1. Law:

      • Your agreement with us is governed by English law and English law will apply to (i) any claim that you have arising out of or in connection with your agreement with us or your use of Alice North, and (ii) any claim that we have against you that arises out of or in connection with your agreement with us or your use of Alice North (including, in both cases, non-contractual disputes or claims). You will also be able to rely on mandatory rules of the law of the country where you live.

    2. Where claims must be brought:

      • If you are resident in the United Kingdom or the European Union, any claim which you have or which we have arising out of or in connection with your agreement with us or your use of Alice North (including, in both cases, non-contractual disputes or claims) may be brought in the courts of England and Wales or the courts of the country where you live.
      • If you are resident outside of the United Kingdom or the European Union, any claim which you have or which we have arising out of or in connection with your agreement with us or your use of Alice North (including, in both cases, non-contractual disputes or claims) must be brought in the courts of England and Wales.

    3. Limitation period for bringing claims:

      • Except where prohibited by applicable law, any claim or cause of action which you have concerning Alice North (including those arising out of or related to your agreement with us) must be filed within one year after the date on which such claim or cause of action arose or the date on which you learned of the facts giving rise to the cause of action (whichever is the earlier), or be forever barred.

  15. Other terms which form part of your agreement with us: These Terms of Use for all Users govern your agreement with us. Certain other terms or policies forming part of the Terms of Service will also apply to you and form part of your agreement with us, as follows:

    1. Terms of Use for Readers – which contain additional terms which apply if you use Alice North as a Reader;
    2. Privacy Policy – which applies to all Users and tells you how we use your personal data and other information we collect about you;
    3. Acceptable Use Policy – which applies to all Users and tells you what you can and can’t do on Alice North;
    4. Complaints Policy - which sets out the procedure for making a complaint about any aspect of Alice North, and how we will deal with that complaint;

    If there is any conflict between these Terms of Use for all Users and any of the terms or policies listed at section 15 above, the Terms of Use for all Users will apply to the extent of the conflict.

Last updated: January 2022





TERMS OF USE FOR READERS

BY USING OUR WEBSITE AS A READER YOU AGREE TO THESE TERMS – PLEASE READ THEM CAREFULLY

  1. Introduction: These Terms of Use for Readers are additional terms which apply if you use Alice North as a Reader (also referred to as "you" and "your" in these Terms of Use for Readers). These Terms of Use for Readers form part of your agreement with us.

  2. Interpretation: In these Terms of Use for Readers, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition:

    1. "VAT" means United Kingdom value added tax and any other tax imposed in addition to or in substitution for it at the rate from time to time imposed and any equivalent or similar governmental, state, federal, provincial, or municipal indirect tax, charge, duty, impost or levy in any other jurisdiction; and
    2. "Tax" shall include all forms of tax and statutory, governmental, state, federal, provincial, local government or municipal charges, duties, imposts, contributions, levies, withholdings or liabilities wherever chargeable and whether of the UK or any other jurisdiction.

  3. Other terms which will apply to your use of Alice North: The following terms will also apply to your use of Alice North and you agree to them:

    1. Our Terms of Use for all Users;
    2. Our Privacy Policy – which tells you how we use your personal data and other information we collect about you;
    3. Our Acceptable Use Policy – which tells you what you can and can't do on Alice North;
    4. Our Complaints Policy – which sets out the procedure for making a complaint about any aspect of Alice North, and how we will deal with that complaint;

  4. Your commitments to us: You warrant (which means you make a legally enforceable promise) that:

    1. you are at least 18 years old;
    2. if the laws of the country or State/province where you live provide that you can only be legally bound by a contract at an age which is higher than 18 years old, then you are old enough to be legally bound by a contract under the laws of the country or State/province where you live;
    3. you will provide such other information or verification records as we require.
    4. you are permitted by the laws of the country or State/province where you are located to join Alice North and to view any Content available on it and to use any functionality provided by it; and
    5. you are able and willing to make payment (where required) to view Content available on Alice North which you wish to view and to use any functionality provided by Alice North that you wish to use.

  5. Adult material:

    You acknowledge that you are aware that the Content on Alice North contains adult material, and you agree to take this into account when deciding where to access and view Content. We will not be responsible to you if you suffer any loss or damage as a result of your accessing or viewing Content containing adult material in a way which places you in breach of any contract you have with a third party (for example, your employment contract) or in breach of any applicable law.

  6. Subscriptions by Readers: This section describes the terms which apply to transactions:

    1. Subscription payments are exclusive of VAT, which shall be added at the current rate as applicable
    2. To be able to enter into a subscription payment, you must supply payment card details.
    3. You authorize us and our subsidiary companies to supply your payment card details to a third-party payment provider for the purpose of processing your subscription payment. Subscription payments may be charged in a currency other than your payment card's denomination. Your payment card provider may charge you currency conversion fees. We do not have control over currency exchange rates or charges imposed by your payment card provider or bank and we and our subsidiary companies will not be responsible for paying any charges or fees imposed by your payment card provider or bank.
    4. If you choose to provide details of two or more payment cards, then if you try to make a subscription payment from the first card and the card is rejected for any reason, then the other payment card will be used to collect the full subscription payment.
    5. The payment provider will take (i) periodic payments from your payment card for subscription payments; and (ii) immediate payments from your payment card for payments other than subscriptions. You authorize and consent to each of these payments being debited using your supplied payment card details.
    6. All subscriptions will automatically renew at the end of the relevant subscription period, except if your payment card is declined, the subscription price for the subscription has increased, or you have turned off the "Auto-Renew" ability, if such an option is provided. This means that if you want to stop subscribing and paying continuing annual subscription charges, you will need to turn off the "Auto-Renew" switch at least two business days before your next renewal is due.
    7. If you cancel a subscription you will continue to be permitted to view the relevant Content until the end of the subscription period in which you cancelled, after which no further payments will be taken from your payment card in respect of that subscription (unless you choose to pay for a new subscription), and you will no longer be able to view the relevant Content.
    8. We make available substantial free content allowing you to evaluate the Service before subscribing. Except as set out in this agreement, all sales are final. If you are a resident of the European Union, you have the right to cancel the contract for a purchase of Digital Content from Alice North for a refund within a period of 14 days beginning with the day after purchase. Once you have received your refund, you will no longer have the right to access the Content. Please note that once you access any Content using your subscription, you no longer have the right to cancel your purchase of that subscription.
    9. You agree that you will not make unjustified requests for a refund in respect of any payment, subscription or otherwise, or unjustified chargeback requests of your payment card provider in relation to any payment, subscription or otherwise. If we consider that any request for a refund or chargeback request was made by you in bad faith, we have the right to suspend or delete your User account.

  7. Suspension of your User account:

    If we suspend your User account in accordance with our rights under the Terms of Service, then any subscription payments which would otherwise have fallen due during the period of suspension of your User account will be suspended during the period of the suspension of your User account.

Last updated: January 2022





ACCEPTABLE USE POLICY

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY – PLEASE READ IT CAREFULLY

This Policy applies to your use of Alice North and all Content on Alice North and forms part of your agreement with us. This Policy sets out what is and is not permitted on Alice North.
In this Policy, defined terms have the same meanings as in our Terms of Use for all Users.

  1. Do not use Alice North except for your own personal use and do not sell, rent, transfer, or share your account or any Content obtained from your use of Alice North to or with anyone else.
  2. Only use Alice North in a manner and for a purpose that is lawful.
  3. Do not use Alice North in any way which may exploit, harm, or attempt to exploit or harm any individual under 18 years old, for example by exposing them to inappropriate Content.
  4. Do not use Alice North to stalk, bully, abuse, harass, threaten or intimidate anyone else.
  5. Do not use Alice North to engage in misleading or deceptive conduct, or conduct that is likely to mislead or deceive any other User.
  6. Respect the intellectual property rights of Alice North, including by not recording, reproducing, sharing, communicating to the public or otherwise distributing their Content without authorization.
  7. Do not do anything that violates our or someone else's rights, including intellectual property rights (examples of which are copyright, trademarks, confidential information, and goodwill), personality rights, unfair competition, privacy, and data protection rights.
  8. Do not impersonate us, one of our employees, another User, or any other person or company or falsely state or suggest any affiliation, endorsement, sponsorship between you and us or any other person or company.
  9. Do not provide false account registration information or make unauthorized use of anyone else's information.
  10. Do not use other media or methods (for example the use of codewords or signals) to communicate anything which violates this Policy.
  11. Do not reproduce, print, distribute, attempt to download, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any Content, except as permitted under the Terms of Service.
  12. Do not knowingly introduce any viruses, trojans, worms, logic bombs or other material into Content which is or may be malicious or technologically harmful.
  13. Do not decompile, disassemble, reverse engineer, or otherwise attempt to discover or derive the source code of Alice North.
  14. Do not use Alice North in a way that could adversely affect our systems or security or interfere with any other User’s use of Alice North, including their ability to engage in real-time activities through Alice North.
  15. Do not use any automated program, tool or process (such as web crawlers, robots, bots, spiders, and automated scripts) to access Alice North or any server, network or system associated with Alice North, or to extract, scrape, collect, harvest or gather Content or information from Alice North.
  16. Do not use Alice North' name, logo or any related or similar names, logos, product and service names, designs, or slogans other than in the limited ways which are expressly permitted in the Terms of Service or with our prior written agreement.

Breaches of this Policy may lead to your account being suspended or terminated as set out in the Terms of Service.

ACCEPTABLE USE POLICY - ARTIFICAL INTELLGENCE (AI)

Whether accessed manually, via approved automation, or against the terms of this contract, using our content for Artificial Intelligence is not permitted. For the avoidance of doubt 'Artificial Intelligence' is a general term covering the storage, learning, recording, referencing of our content for the purpose of representing any summaries, automated conclusions, derived products, or similar, or conceptually similar, partial or full output, in any form, written, voice, or any other form which may exist in the future.

For any contravention of this term, you agree to:

  1. Pay $10m US dollars per webpage accessed, whether used or not by you.
  2. Provide logs of your usage to our satisfaction, no matter how onerous.
  3. Remove all our content from your system and anything resulting from it, no matter how onerous.
  4. Display a prominent apology admitting your theft, to our satisfaction, on the three most visited webpages and/or app screens of your service for twelve months, visible to all users of your service, regardless of their status.

Furthermore, you also agree:

  1. Regardless of material loss, the threat of possible loss damages our morale and trust, undermining our motivation to create excellent content. You agree to make a single payment of $100 million US dollars to us and commission a minimum of 10,000 physical billboard ads in your 3 largest markets apologizing. Your billboard content must meet our approval. You agree no consideration should be given to your potential or actual brand damage.
  2. You agree not to disparage us, our brand, individuals involved in this process or the process itself for a period of fifty years.

These terms must be met within 3 months of being notified of your breach. If this timescale is not met, you further agree to, within 30 days, sell your entire business, and all related businesses, whether or not they benefited from your misconduct, to us for the total sum of $10 US Dollars.

Last updated: January 2024





COMPLAINTS POLICY

  1. Introduction: This document set out our complaints policy. If you are a User of Alice North, this Complaints Policy forms part of your agreement with us.
  2. Who we are and how to contact us: To contact us with any questions about Alice North, please email our support team at  .
  3. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in England, USA, Europe or Australia.
  4. Who can use this Complaints Policy? Whether or not you are a User of Alice North, you can use this Complaints Policy to alert us to any complaint which you have relating to Alice North.

  5. How to make a complaint: If you have a complaint about Alice North (including any complaint about Content appearing on Alice North or the conduct of a User), please send your complaint to   including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.

  6. How we will deal with complaints of illegal Content: Following receipt of your complaint of illegal Content under section 5 above:

    1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
    2. if we require further information or documents from you, we will contact you to let you know;
    3. we will in good faith investigate your complaint within seven (7) business days;
    4. if we are satisfied that the Content is unlawful, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
    5. if we are satisfied that the Content is not unlawful, we will notify you of our decision by email or other electronic message.

  7. How we will deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:

    1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
    2. if we require further information or documents from you, we will contact you to let you know;
    3. we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on Alice North and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;
    4. we are not obligated to inform you of the outcome of your complaint.
  8. Unjustified or abusive complaints: If you are a User of Alice North, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

Last updated: January 2022